Support

Looking for help?
You've come to the right place.

Magento Go has all the resources you need to succeed,
from a world-class tech support team to a wide variety of
self-help resources.

Magento Go Tech Support

Our expert tech support team is here to help you with a wide variety of technical support issues, basic design and store configurations. Tech Support is available 24/7 for all Magento Go customers, even when you're on a Free Trial.

The Magento Go tech support team does not provide support for:
  • Custom Design
  • Development or APIs
  • Data Migration
  • Marketing or eCommerce Consulting

Want expert help with custom design, development, data migration, marketing or ecommerce strategies? Find a Magento Go Pro from our network of professional experts.

Need to reach tech support? Simply go to your Magento account and open a ticket or start a live chat. Phone support is available for customers on the Go Beyond and Go Anywhere plans (check your Magento account for the phone number).

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Common Questions


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The Magento Go Knowledge Base

Got a question? The Magento Go Knowledge Base has an answer. Our Knowledge Base is your one-stop shop for helpful articles and how-to guides, as well as technical product documentation.

Explore Knowledge Base

Additional Resources

Video Tutorials

Watch our easy-to-follow video tutorials for tips on how to create and manage your Magento Go store.

User Guides

Comprehensive reference guides for the technically savvy merchant, IT manager, web developer or designer.

Webinars

Learn from Magento employees and eCommerce experts at our next live webinar - or catch up today on past webinars.

Discussion Forum

Looking to connect and learn from other Magento Go merchants or experts? Tap into the Magento Go community at our Discussion Forum.

Magento Go Blog

Check out our Blog for the latest on new product features, ecommerce trends, best practices, upcoming events, and more!

Find an Expert

Want help setting up your store or achieving that perfect look and feel? Magento Go Pros are experts in everything from store set up and design to integrations and marketing. Find a Magento Go Pro and jumpstart your business today!

View the Release Notes dealing the latest updates that have been made to Magento Go.