Knowledge Base


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  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
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Build Your Store

  • Payment Services

  • Payment Services: 3D Secure Credit Card Validation

    3D Secure Credit Card Validation provides an additional layer of protection against fraudulent charges or chargebacks for sales.

  • Payment Services: Kount Fraud Detection

    The Kount Fraud Detection service targets Internet fraud by detecting networks of programs that have been designed to defraud online merchants. The application detects fraud related to credit cards, checks, and PayPal, and then tracks the transactions, so that illegal or suspect ?nancial activity can be stopped. As the merchant, you set up credit card validation rules in the Kount system to monitor transactions related to your online store.

  • Payment Services: CCAvenue

    CCAvenue is a Payment Service Provider that offers payment services in India and South Asia.

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  • Set Up Your Domain

  • Purchasing SSL Certificate from Third Party

    Follow these steps if you prefer to purchase your SSL certificate for your Magento Go store from a third-party provider.

  • Setting Up a Custom Domain

    Your Magento Go store can be launched quickly without registering a domain. However, branding your store with a custom "dot com" address is considered by many to be the hallmark of an established business.

  • Your Domain

    In this section, you will learn how to set up a custom domain, transfer an existing domain, manage custom email addresses, and obtain a security certificate for your domain.

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  • Product Images

  • Resizing Catalog Images

    Magento Go resizes the product images you upload according to the dimensions specified by the theme. As a best practice, you should standardize the size of your images to ensure that they appear at the highest possible resolution, and maintain the correct proportion.

  • Using Product Image Watermarks

    If you have gone to the expense of creating your own original product images, there is not much you can do to prevent unscrupulous competitors from stealing them with the click of a mouse. However, you can place a watermark on each image, to identify it as your property and make it a less attractive target.

  • Excluding Images From Thumbnails

    Magento Go provides the option to upload multiple images for a single product and place it in all product image sizes and locations or exclude them to specific sizes and locations.

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  • Product Types

  • Creating Products

    Magento Go's product catalog is based upon six product types, which are divided into two groups called, "Simple" and "Complex." However, it's really not as complex as it sounds!

  • Creating a Simple Product

    One of the keys to harnessing the power of product types learning how and when to use a simple, “standalone” product. This article explains how to create a Simple product for your Magento Go store.

  • Overview of Complex Products

    This article provides an overview of complex products.

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  • Tax Settings

  • Deleting Tax Rates

    Tax rates can be deleted individually or as a group. The first method can be used to delete a single tax rate while the record is open in edit mode. The second method can be used to delete selected records as a group.

  • Setting Up Taxes

    Magento Go uses both customer and product tax classes to determine the rules which are used as the basis of tax calculations. Tax rules are a combination of customer tax class, product tax class, and applicable tax rates.

  • Retail Tax Calculations

    Magento Go allows you to set tax zones and rates, tax classes for products and customers, and tax rules for your store. This example provides instructions for setting up taxes for retail customers and taxable goods for Los Angeles County, California.

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  • Product Attributes

  • Creating Attributes

    Attribute properties define the product fields in your catalog, and determine how they are used throughout your store.

  • Creating Attribute Sets

    After you have created the individual attributes you need for a product,you can group them into an attribute set. Generally, you will have a separate attribute set for each type of product.

  • Managing Attributes

    Attributes are the building blocks of your product catalog, and each describes a specific characteristic of a product.

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  • Product Categories

  • Managing Root Categories

    This article discusses Root Categories and their role in your Magento Go store. You will learn how to create new root categories and manage the root categories for your store views.

  • Assigning Products To a Category

    There are two ways to assign products to categories in your Magento Go store: From the Category page, and from the Product page.

  • Customizing Category Page Design

    The Custom Design tab enables you to control the look and feel of the category and all assigned product pages, including the content blocks and template layout. Customizing category pages and assigned products helps you promote...

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  • Home Page Design

  • Adding New Links to Footer

    The Footer Links block at the bottom of every page in your store is an easy way to provide access to content pages that you want to make readily available. This article explains how to add links to pages in the footer of your Magento Go store.

  • How to Change the Home Page

    Your home page is the first page customers see when they visit your web store. Magento Go lets you change select the page customers see when they visit your store.

  • Creating Your Own Home Page

    Learn how to manage and customize your store's home page using the built-in content management system in Magento Go.

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  • Shipping Methods

  • Shipping Methods

    The Shipping Methods tab manages the configuration for the various shipping methods and services available to your customers during checkout.

  • Setting Up Table Rate Shipping

    The Table Rate shipping method lets you calculate shipping rates based on the combination of several conditions, including Weight v. Destination, Price v. Destination, and # of Items v. Destination.

  • Setting Up Flat Rate Shipping

    This article explains how to set up flat rate shipping for your Magento Go store. Flat rate refers to a pricing structure that charges a single fixed fee for shipping.

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  • Launch Your Store

  • Launch Your Store

    A step-by-step that takes you through how to set up the basic requirements in order to get your store up and running.

  • How to Disable the Demo Store Notice

    When you begin building your store, your web store will be in demo mode. Magento Go will display an under construction on your web store to notify customers. Learn how to disable this demo store notice from the Admin panel.

  • Changing the Copyright Notice

    As a best practice, the copyright notice for your store should include the current year, and identify your company as the legal owner of the content on your site.

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  • PayPal

  • Setting Up a PayPal Sandbox

    The PayPal Sandbox is a testing environment that is a duplicate of a live PayPal site, except that no money changes hands. The Sandbox allows you to test your entire integration before submitting transactions to the live PayPal environment.

  • Configuring PayPal API Integration

    Some PayPal payment solutions require API credentials to establish a connection to the PayPal server. Merchants engaged in business outside of United States are required to provide API credentials if using either Express Checkout or Website Payments Pro.

  • Setting Up PayPal Payments Advanced (with Express Checkout)

    PayPal Payments Advanced is a PCI-compliant solution that opens the door to more than 110 million active PayPal users. Customers are able to stay on your site during the entire checkout process with this seamless, all-in-one payment option.

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  • Shipping Carriers

  • Setting Up DHL

    DHL offers integrated international services and tailored, customer-focused solutions for managing and transporting letters, goods and information. This article provides step-by-step instructions for setting up the DHL shipping method for your Magento Go store.

  • Setting Up USPS

    The United States Postal Service is the independent postal service of United States government, offering domestic and international shipping services by land and air. This article explains how to set up USPS for your Magento Go store.

  • Setting Up FedEx

    This article provides step-by-step instructions for setting up the FedEx shipping method for your Magento Go store

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  • Getting Started

  • Contents

    This table of contents is based on the current Magento Go User Guide, with links to corresponding knowledge base articles.

  • Additional Resources

    Magento provides a wide range of support resources to help you get up and running in a hurry. Please let us know how we can be of assistance!

  • Your Magento Account

    You can find the information related to the products and services you have signed up to receive, as well as your contact and billing information in your Magento account.

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  • Checkout Options

  • Configuration: Sales - Checkout

    The Checkout tab manages configurations and settings for the various features related to checkout, including a variety of shipping methods.

  • Terms and Conditions

    If you want customers in your Magento Go store to acknowledge special terms or conditions before purchasing products, you can enable a Terms and Conditions checkbox that they must check before completing checkout.

  • Setting Up PayPal Express Checkout

    PayPal Express Checkout gives you the ability to accept payment by either credit card or from the PayPal account of your customer. During checkout, the customer is redirected to the secure PayPal site to complete the payment information. The customer is then returned to your store to complete the remainder of the checkout process.

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