Knowledge Base


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  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
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Build Your Store

  • Tax Settings

  • Deleting Tax Rates

    Tax rates can be deleted individually or as a group. The first method can be used to delete a single tax rate while the record is open in edit mode. The second method can be used to delete selected records as a group.

  • Setting Up Taxes

    Magento Go uses both customer and product tax classes to determine the rules which are used as the basis of tax calculations. Tax rules are a combination of customer tax class, product tax class, and applicable tax rates.

  • Value Added Tax (VAT)

    This topic provides a sample procedure for setting up a 20% VAT in the U.K. for sales to retail customers. For other tax rates and countries, follow the general procedure but enter specific information that corresponds to your country, VAT rate, customer types, and so on.

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  • Product Images

  • Watermark Positions

    The watermark used in these examples was a 470 x 470 .png file with a black logo and transparent background. The opacity and size were later adjusted from the Admin panel. You can experiment with different watermark settings until you find the look you want.

  • Using the Thumbnail Gallery

    The thumbnail gallery gives you the ability to display up to five different images of a single product. The position of the gallery varies by theme, but it usually appears just below the main image on the Product Detail page.

  • Adding Images to the Thumbnail Gallery

    To add a new image to the gallery, follow the same process as for uploading the main product image. For best results, gallery image files should be the same size and proportion as the main product image.

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  • Product Attributes

  • Creating Attributes

    Attribute properties define the product fields in your catalog, and determine how they are used throughout your store.

  • Managing Attributes

    Attributes are the building blocks of your product catalog, and each describes a specific characteristic of a product.

  • Creating Attribute Sets

    After you have created the individual attributes you need for a product,you can group them into an attribute set. Generally, you will have a separate attribute set for each type of product.

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  • Home Page Design

  • How to Change the Home Page

    Your home page is the first page customers see when they visit your web store. Magento Go lets you change select the page customers see when they visit your store.

  • Adding New Links to Footer

    The Footer Links block at the bottom of every page in your store is an easy way to provide access to content pages that you want to make readily available. This article explains how to add links to pages in the footer of your Magento Go store.

  • Creating Your Own Home Page

    Learn how to manage and customize your store's home page using the built-in content management system in Magento Go.

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  • Set Up Your Domain

  • Setting Up a Custom Domain

    Your Magento Go store can be launched quickly without registering a domain. However, branding your store with a custom "dot com" address is considered by many to be the hallmark of an established business.

  • Your Domain

    In this section, you will learn how to set up a custom domain, transfer an existing domain, manage custom email addresses, and obtain a security certificate for your domain.

  • Setting Up Email for Your Domain

    A custom domain gives you the ability to create and manage your own email addresses, such as "" However, before you can set up email addresses for your domain, you must first choose an email hosting provider.

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  • Launch Your Store

  • How to Disable the Demo Store Notice

    When you begin building your store, your web store will be in demo mode. Magento Go will display an under construction on your web store to notify customers. Learn how to disable this demo store notice from the Admin panel.

  • Launch Your Store

    A step-by-step that takes you through how to set up the basic requirements in order to get your store up and running.

  • Changing the Copyright Notice

    As a best practice, the copyright notice for your store should include the current year, and identify your company as the legal owner of the content on your site.

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  • Shipping Methods

  • Shipping Methods

    The Shipping Methods tab manages the configuration for the various shipping methods and services available to your customers during checkout.

  • Setting Up Table Rate Shipping

    The Table Rate shipping method lets you calculate shipping rates based on the combination of several conditions, including Weight v. Destination, Price v. Destination, and # of Items v. Destination.

  • Setting Up Flat Rate Shipping

    This article explains how to set up flat rate shipping for your Magento Go store. Flat rate refers to a pricing structure that charges a single fixed fee for shipping.

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  • Product Types

  • Overview of Complex Products

    This article provides an overview of complex products.

  • Creating Products

    Magento Go's product catalog is based upon six product types, which are divided into two groups called, "Simple" and "Complex." However, it's really not as complex as it sounds!

  • Creating a Simple Product

    One of the keys to harnessing the power of product types learning how and when to use a simple, “standalone” product. This article explains how to create a Simple product for your Magento Go store.

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  • PayPal

  • Setting Up a PayPal Sandbox

    The PayPal Sandbox is a testing environment that is a duplicate of a live PayPal site, except that no money changes hands. The Sandbox allows you to test your entire integration before submitting transactions to the live PayPal environment.

  • Configuring PayPal API Integration

    Some PayPal payment solutions require API credentials to establish a connection to the PayPal server. Merchants engaged in business outside of United States are required to provide API credentials if using either Express Checkout or Website Payments Pro.

  • Getting Started with PayPal Express Checkout

    PayPal Express Checkout lets you start accepting payments by PayPal now, even before you set up an account. When PayPal receives payment from your first sale, you will be contacted and guided through the account setup process.

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  • Payment Services

  • Payment Services: 3D Secure Credit Card Validation

    3D Secure Credit Card Validation provides an additional layer of protection against fraudulent charges or chargebacks for sales.

  • Payment Services: Kount Fraud Detection

    The Kount Fraud Detection service targets Internet fraud by detecting networks of programs that have been designed to defraud online merchants. The application detects fraud related to credit cards, checks, and PayPal, and then tracks the transactions, so that illegal or suspect ?nancial activity can be stopped. As the merchant, you set up credit card validation rules in the Kount system to monitor transactions related to your online store.

  • Payment Services: CCAvenue

    CCAvenue is a Payment Service Provider that offers payment services in India and South Asia.

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  • Shipping Carriers

  • Setting Up USPS

    The United States Postal Service is the independent postal service of United States government, offering domestic and international shipping services by land and air. This article explains how to set up USPS for your Magento Go store.

  • Setting Up UPS

    United Parcel Service offers domestic and international shipping services by land and air to more than 220 countries. This article provides step-by-step instructions for setting up the UPS shipping method for your Magento Go store.

  • Setting Up DHL

    DHL offers integrated international services and tailored, customer-focused solutions for managing and transporting letters, goods and information. This article provides step-by-step instructions for setting up the DHL shipping method for your Magento Go store.

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  • Getting Started

  • Additional Resources

    Magento provides a wide range of support resources to help you get up and running in a hurry. Please let us know how we can be of assistance!

  • Your Magento Account

    You can find the information related to the products and services you have signed up to receive, as well as your contact and billing information in your Magento account.

  • Contents

    This table of contents is based on the current Magento Go User Guide, with links to corresponding knowledge base articles.

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