Store Credit and RefundsWhen a customer returns a product, the amount can either be refunded to the customer's credit card, or applied to the balance of the customer's account with your store.
Creating Credit MemosAfter an order has been paid and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo. A credit memo differs from a refund because the amount of the credit is restored to the customer's account where it can be applied to future purchases, rather than returned to the customer as cash.
Printing Credit MemosYou can print a credit memo for a single order, or you can print multiple credit memos as a batch, or group. However, before a credit memo can be printed, it must first be created for the order.
Orders and Returns BlockThe Orders and Returns block is a convenient way for your customers to access information related to any order they have placed with your store. It's a smaller version of the form that appears when you click the Orders and Returns link in the footer of your store.
Product Return WorkflowThis diagram shows the basic workflow for returning a product, issuing credit memos and refunds.
Managing Store CreditAfter an order has been paid for and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo.