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  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
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Issuing Store Credit

  • Store Credit and Refunds When a customer returns a product, the amount can either be refunded to the customer's credit card, or applied to the balance of the customer's account with your store.
  • Creating Credit Memos After an order has been paid and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo. A credit memo differs from a refund because the amount of the credit is restored to the customer's account where it can be applied to future purchases, rather than returned to the customer as cash.
  • Printing Credit Memos You can print a credit memo for a single order, or you can print multiple credit memos as a batch, or group. However, before a credit memo can be printed, it must first be created for the order.
  • Orders and Returns Block The Orders and Returns block is a convenient way for your customers to access information related to any order they have placed with your store. It's a smaller version of the form that appears when you click the Orders and Returns link in the footer of your store.
  • Product Return Workflow This diagram shows the basic workflow for returning a product, issuing credit memos and refunds.
  • Managing Store Credit After an order has been paid for and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo.