Knowledge Base


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  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
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Manage Your Store

  • Store Administration

  • Using the Dashboard

    By default, the dashboard is the first page you see when you log in as an administrator. The dashboard shows you a quick view of important information about your store. You can view information about sales, orders, search terms, customers, and more.

  • Business Software Add-Ons

    Magento Go Business Service Add-Ons make it easy to integrate a wide range of third-party solutions and services, including Quickbooks, Shipwire, and Salesforce.

  • Hiding "Start My Store"

    The "Start My Store" quick start guide at the top of the Admin panel takes you through the basic steps of the setup process. After your store is up and running, you might prefer to hide "Start My Store," so it is not available while you, or others, are working on your store.

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  • Customer Management

  • Marketing Support Add-Ons

    Magento Go Marketing Add-Ons let you quickly and easily add third-party services to help you manage your online advertising and email campaigns, improve communiction with your customers, and boost your conversion rate.

  • Business Software Add-Ons

    Magento Go Business Service Add-Ons make it easy to integrate a wide range of third-party solutions and services, including Quickbooks, Shipwire, and Salesforce.

  • How to Assign Multiple Customers to a Group

    Magento Go allows you to manage your customers successfully by organizing them into Customer Groups. Customer groups allow you to organize customers into separate groups.

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  • Managing User-Generated Content

  • Creating Polls

    Polls are a powerful marketing tool, and Magento Go makes it easy to find out your customers’ opinions on just about everything.

  • Managing Ratings

    By default, Magento Go provides three criteria that customers can base their ratings upon: Price, Quality, and Value. In addition, you can change the default ratings and create new ones.

  • Managing Tags

    This article explains how to manage tags for your Magento Go store. Tags are one-word or phrase descriptors that act as keywords.

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  • Managing Your Domain

  • Setting Up a Custom Domain

    Your Magento Go store can be launched quickly without registering a domain. However, branding your store with a custom "dot com" address is considered by many to be the hallmark of an established business.

  • Your Domain

    In this section, you will learn how to set up a custom domain, transfer an existing domain, manage custom email addresses, and obtain a security certificate for your domain.

  • Setting Up Email for Your Domain

    A custom domain gives you the ability to create and manage your own email addresses, such as "" However, before you can set up email addresses for your domain, you must first choose an email hosting provider.

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  • Processing Orders

  • Creating an Order

    Some customers occasionally need help to place and order, while others routinely prefer to order by phone. If your store has a call center, then phone orders might represent a significant part of your business. The ability to create a new order directly from the Admin panel represents an additional level of personalized service that you can provide for your customers.

  • How to Place an Order on Hold

    If the customer's preferred method of payment is not available, or if the item is temporarily out of stock, you can put the order on hold.

  • Printing Invoices

    Magento Go allows you to print an invoice for a single order, or print multiple invoices as a batch. However, before an invoice can be printed, the invoice must first be generated for the order.

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  • Issuing Store Credit

  • Store Credit and Refunds

    When a customer returns a product, the amount can either be refunded to the customer's credit card, or applied to the balance of the customer's account with your store.

  • Creating Credit Memos

    After an order has been paid and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo. A credit memo differs from a refund because the amount of the credit is restored to the customer's account where it can be applied to future purchases, rather than returned to the customer as cash.

  • Printing Credit Memos

    You can print a credit memo for a single order, or you can print multiple credit memos as a batch, or group. However, before a credit memo can be printed, it must first be created for the order.

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  • Managing Permissions

  • Creating New Users

    For stores with multiple merchants, there is an option to add administers, with their own access username and password. Different Roles can be created for different types of users.

  • Unlocking User Accounts

    For the security of your site, by default a user is given 6 attempts at logging in. If the user fails on the 6th attempt then his/her log in name will be locked.

  • Sharing Access to Your Magento Account

    Your Magento account contains information that can be useful to trusted employees and service providers who help manage your site. As the primary account holder, you have the authority to grant other Magento account holders limited access to your account.

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  • Managing Multiple Store Views

  • Creating a Store View

    Magento Go gives you the ability to create up to three separate views of your store. Each view can be used to target a specific language or demographic.

  • Translating Your Store

    Magento Go gives you the ability to create up to three separate views of your store. Each view can be used to target a specific language or demographic.

  • Configuration Scope

    If your Magento Go site has multiple views, you can set the value of a configuration parameter, product, category, or attribute definition, or customer management setting to apply to a specific view. The scope of each item is shown in brackets after the field, and determines the range of the setting.

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  • Managing Currency

  • System: Manage Currency - Rates

    After you set up your store's accepted currencies, you can control the currency rates for your Magento Go store. It's important to carefully manage currency rates, as they frequently fluctuate and can directly affect your bottom line.

  • Currency Setup

    Magento Go lets you customize your store for currencies that are used in more than two hundred countries around the world.

  • System: Manage Currency - Symbols

    You can use standard currency symbols for your Magento Go store's accepted currencies, or you can use a custom symbol. Currency are displayed appear in the Admin panel of your store, and also in your storefront in orders, customer checkout, and so on.

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  • Managing Search

  • Storefront Search Tools

    Your Magento Go store employs a variety of search methods which help customers find products, and also to improve the indexing of your store by search engines.

  • Admin Search Tools

    Your Magento Go store includes a set of search tools to help you find and manage information in your database.

  • Mastering Search

    Research shows that people who use search are more likely to make a purchase than those who rely on navigation alone. In fact, according to some studies, people who use search are nearly twice as likely to make a purchase.

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