Knowledge Base


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  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
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Manage Your Store

  • Store Administration

  • PCI Compliance Guidelines

    Every merchant who handles customer credit card information is required by the Payment Card Industry (PCI) to conduct business within the following guidelines.

  • Hiding "Start My Store"

    The "Start My Store" quick start guide at the top of the Admin panel takes you through the basic steps of the setup process. After your store is up and running, you might prefer to hide "Start My Store," so it is not available while you, or others, are working on your store.

  • Changing Your Admin Login

    If you would like to change your default password and user name, the security of your password has been compromised, or you would just like a new password, it can all be accomplished very simply with Magento Go.

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  • Managing User-Generated Content

  • Creating Polls

    Polls are a powerful marketing tool, and Magento Go makes it easy to find out your customers’ opinions on just about everything.

  • Managing Ratings

    By default, Magento Go provides three criteria that customers can base their ratings upon: Price, Quality, and Value. In addition, you can change the default ratings and create new ones.

  • Managing Tags

    This article explains how to manage tags for your Magento Go store. Tags are one-word or phrase descriptors that act as keywords.

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  • Managing Your Domain

  • Setting Up a Custom Domain

    Your Magento Go store can be launched quickly without registering a domain. However, branding your store with a custom "dot com" address is considered by many to be the hallmark of an established business.

  • Your Domain

    In this section, you will learn how to set up a custom domain, transfer an existing domain, manage custom email addresses, and obtain a security certificate for your domain.

  • Setting Up Email for Your Domain

    A custom domain gives you the ability to create and manage your own email addresses, such as "" However, before you can set up email addresses for your domain, you must first choose an email hosting provider.

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  • Processing Orders

  • Creating an Order

    Some customers occasionally need help to place and order, while others routinely prefer to order by phone. If your store has a call center, then phone orders might represent a significant part of your business. The ability to create a new order directly from the Admin panel represents an additional level of personalized service that you can provide for your customers.

  • How to Cancel An Order

    For a variety of reasons—whether the customer had a change of mind, the purchase was not approved, or a host of other possible scenarios—it sometimes becomes necessary to cancel an order. This article explains how to cancel an order from your Magento Go store.

  • How to Place an Order on Hold

    If the customer's preferred method of payment is not available, or if the item is temporarily out of stock, you can put the order on hold.

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  • Issuing Store Credit

  • Store Credit and Refunds

    When a customer returns a product, the amount can either be refunded to the customer's credit card, or applied to the balance of the customer's account with your store.

  • Creating Credit Memos

    After an order has been paid and invoiced, all of the order, or a portion of it, can be refunded by issuing a credit memo. A credit memo differs from a refund because the amount of the credit is restored to the customer's account where it can be applied to future purchases, rather than returned to the customer as cash.

  • Printing Credit Memos

    You can print a credit memo for a single order, or you can print multiple credit memos as a batch, or group. However, before a credit memo can be printed, it must first be created for the order.

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  • Managing Multiple Store Views

  • Configuration Scope

    If your Magento Go site has multiple views, you can set the value of a configuration parameter, product, category, or attribute definition, or customer management setting to apply to a specific view. The scope of each item is shown in brackets after the field, and determines the range of the setting.

  • Creating a Store View

    Magento Go gives you the ability to create up to three separate views of your store. Each view can be used to target a specific language or demographic.

  • Translating Your Store

    Magento Go gives you the ability to create up to three separate views of your store. Each view can be used to target a specific language or demographic.

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  • Managing Permissions

  • Creating New Users

    For stores with multiple merchants, there is an option to add administers, with their own access username and password. Different Roles can be created for different types of users.

  • Unlocking User Accounts

    For the security of your site, by default a user is given 6 attempts at logging in. If the user fails on the 6th attempt then his/her log in name will be locked.

  • Sharing Access to Your Magento Account

    Your Magento account contains information that can be useful to trusted employees and service providers who help manage your site. As the primary account holder, you have the authority to grant other Magento account holders limited access to your account.

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  • Configuration: General

  • Configuration: General - Feature

    Allows you to enable or disable specific Magento Go features for your store. At this time, Compare Products is the only feature included, but we look forward to adding more in the future.

  • Configuration: General - Reports

    Magento Go provides you with powerful tools for reporting sales, search and order information. Use the Configuration Reports section to define the starting dates used for generating reports.

  • Configuration: General - Contacts

    The Contact Us feature gives your customers the ability to send messages directly from your web store to an assigned email address of your choosing. The Contact Us link usually appears in the footer of your store

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  • Managing Currency

  • Currency Setup

    Magento Go lets you customize your store for currencies that are used in more than two hundred countries around the world.

  • System: Manage Currency - Symbols

    You can use standard currency symbols for your Magento Go store's accepted currencies, or you can use a custom symbol. Currency are displayed appear in the Admin panel of your store, and also in your storefront in orders, customer checkout, and so on.

  • System: Manage Currency - Rates

    After you set up your store's accepted currencies, you can control the currency rates for your Magento Go store. It's important to carefully manage currency rates, as they frequently fluctuate and can directly affect your bottom line.

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  • Managing Search

  • Storefront Search Tools

    Your Magento Go store employs a variety of search methods which help customers find products, and also to improve the indexing of your store by search engines.

  • Admin Search Tools

    Your Magento Go store includes a set of search tools to help you find and manage information in your database.

  • Mastering Search

    Research shows that people who use search are more likely to make a purchase than those who rely on navigation alone. In fact, according to some studies, people who use search are nearly twice as likely to make a purchase.

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