Processing Orders

• Creating New Orders Some customers occasionally need help to place and order, while others routinely prefer to order by phone. If your store has a call center, then phone orders might represent a significant part of your business. The ability to create a new order directly from the Admin panel represents an additional level of personalized service that you can provide for your customers.

• How to Cancel An Order For a variety of reasons—whether the customer had a change of mind, the purchase was not approved, or a host of other possible scenarios—it sometimes becomes necessary to cancel an order. This article explains how to cancel an order from your Magento Go store.

• How to Place an Order on Hold If the customer's preferred method of payment is not available, or if the item is temporarily out of stock, you can put the order on hold.

• Printing Invoices Magento Go allows you to print an invoice for a single order, or print multiple invoices as a batch. However, before an invoice can be printed, the invoice must first be generated for the order.

• Printing Packing Slips for Shipments You can print packing slips for shipments that are created in your store. You can print a packing slip for a single order, or you can print multiple packing slips as a batch, or group. However, before a packing slip can be printed, it must first be created for the order.

• Batch Printing Invoices, Packing Slips, and Credit Memos You can print invoices, packing slips, and credit memos one at a time or in batches, or groups.

• Creating Invoices and Packing Slips for Shipments An invoice is a record of the receipt of payment for an order, making it a permanent record of an order. If your items are ready to ship, you can create a packing slip for the shipment at the same time you create the invoice.

• Archiving Orders How to set up and manage archiving of orders.

• Custom PDF Templates Magento Go gives you the ability to produce custom pdf templates for generating invoices, credit memos and shipping documents of your own design.

• Setting Up a Persistent Shopping Cart A persistent shopping cart keeps track of the items a customer places in the cart. If the purchase is not completed, the information is saved, so the cart can be restored the next time the customer visits your store.

• Custom Order Status All orders in your Magento Go store have an order status associated with each stage in the order processing workflow. In addition to the preset values, you can create custom order status values of your own, assign order statuses to order states, and set a default order status for order states.

• Order Workflow This diagram shows the basic workflow for processing an order.

• Orders and Returns The Orders and Returns link in the footer of your store gives customers who are not logged into an account the ability to search for information about a specific order.

• Orders and Returns Block The Orders and Returns block is a convenient way for your customers to access information related to any order they have placed with your store. It's a smaller version of the form that appears when you click the Orders and Returns link in the footer of your store.

• Minimum Advertised Price (MAP) Merchants are sometimes prohibited from displaying a price that is lower than the manufacturer's suggested retail price. MAP gives you the ability to remain in compliance with the manufacturer's requirements, while offering your customers a better price.

• Configuring the State/Province Field for Addresses The State/Province field is a required part of the address in many countries. For countries where the State/Province is not required, the field can be omitted entirely from the address, or included as an optional field.

• Updating An Order After the customer places an order, it is sometimes necessary to edit the order, place the order on hold, or even cancel an order.

• Shipping Labels You can easily create shipping labels for new and existing orders from the Admin panel of your store.