Knowledge Base


  • Video block
  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
  • View Video Tutorials

Uploading Your Email Logo

The email logo appears at the top of automated email messages that are sent to customers. Such messages are referred to as “transactional emails” and are based on templates which can be customized to suit your needs.

Note: When you upload a new logo file, the previous logo is overwritten.

Welcome Email
Welcome Email

Here’s how…

To upload your email logo:

  1. From the Admin panel, select System > Configuration.
  2. In the Configuration panel on the left, under Design, select Transactional Emails.
  3. Click the Browse button and select the Logo Image from your computer.
  4. Note:The file size cannot exceed 2 MB.

  5. In the Logo Image Altfield, type the alt text you want to use for the image.
  6. When complete, click the Save Config button.
  7. Transactional Emails
    Transactional Emails

    Field Descriptions

    Field Description
    Logo Image Choose a file to use as the logo. Allowed file types are jpg, gif, png. File size cannot exceed 2 MB.
    Logo Image Alt Enter alternative text to appear if the logo image is not available.