Knowledge Base


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Store Email Addresses

Up to five different email addresses can be used to represent distinct functions or departments within your business. A specific identity and its associated email address can be used as the author of automated email messages sent to your customers. In addition to the three predefined email identities, there are two custom identities that you can use however you want. Your store’s predefined identities are:

  • General Contact
  • Sales Representative
  • Customer Support

To set up email addresses for your store:

  1. From the Admin menu, select System > Configuration.
  2. In the Configuration panel on the left, under General, click Store Email Addresses.
  3. Click to expand the General Contact section.
  4. If necessary, make sure to set the correct scope for the configuration. Then, do the following:
    1. In the Sender Name field, type the name of the person who is listed as your store’s General Contact. This name will appear as the sender of all email messages associated with the General Contact identity.
    2. General Contact
      General Contact
    3. In the Sender Email field, type the associated email address.
    4. Repeat the process to configure the following email addresses:
      • Sales Representative
      • Customer Support
      • Custom Email 1
      • Custom Email 2
  5. When complete, click the Save Config button.

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