System > Configuration > Customers > Customer Configuration > Password Options
Use the Password Options section to configure the email that is sent to customers to reset a lost account password.
To edit existing email templates or create new ones, see Customizing Transactional Emails.
|Forgot Email Template||Select the email template to use for the email sent to customers who report a lost password. The default template is New password.|
|Forgot Email Sender||Select which store email account is used to send reset password emails.|