Orders that were originally created in Magento Go can be imported into your store. However, orders that originate from other sources cannot be imported. The order data is imported from a CSV (comma-separated values) file, using a process that is similar to importing products and customer data.
The order attributes that can be edited include the status, shipment tracking number, and comments. To make a change to one of the editable attributes, you must first export the order. Then, update the order attributes as needed, and import the order back into your store. See the list at the end of this topic for the order attributes that can be updated. Changes to attributes in other columns are ignored during the import process.
Here’s a scenario: You accidentally processed an order through your payment provider that was supposed to have been canceled. Because the order was not canceled from the Admin panel, the status is now stuck on “Processing.” To correct the status, you can export the order, set the order status to “Canceled,” and then reimport the order back into your store. It is important to understand that the order status must be consistent with the position of the order within the workflow. For example, you cannot change the status from “Processing” to “Canceled” if the order has been invoiced.
Always save data files in CSV format (MS Windows) with UTF-8 encoding.
|The status of order. The value must be entered in all
lowercase characters, and be consistent with the order’s position within the workflow. Options
|The tracking number of the shipment.|
|A comment about the shipment.|
|A comment about the status of the order history.|