Knowledge Base

Search

  • Video block
  • Video Tutorials

  • Watch our easy-to-follow video tutorials for quick tips on designing and managing your store.
  • View Video Tutorials

Moderating Reviews

Watch the video tutorial!Customers can write reviews for any product in your catalog by clicking a link on the product page. If the product already has been reviewed, there will be a “Write Your Own Review” section where the customer review it and give it a star rating. The number of stars indicates the satisfaction rating.

Visitors to your site can click the Review(s) link to read the reviews and write their own. When a review is submitted, it is sent for moderation. When approved, the review is published in your store.

To edit and approve customer reviews:

  1. On the Admin menu, select Catalog > Reviews and Ratings > Customer Reviews > Pending Reviews.
  2. Pending Reviews
    Pending Reviews

  3. In the list, click a pending review to view the details, and edit if necessary.
  4. To approve a pending review, change the Status from “Pending” to “Approved.” To reject a review, select “Not Approved.”
  5. When complete, click the Save Review button.
Still have questions? Submit them below and they'll be answered by our expert support team.
Like what you read? Drop us a note with your feedback below.