Knowledge Base


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Order Process Overview

Order Submitted

In the final phase of the checkout process, the customer reviews the order, agrees to the Terms and Conditions, and clicks the Place Order button. Customers receive a confirmation of their orders, with a link to their customer account.

Order “Pending”

From the Admin panel, the sales order appears in the Order list as “Pending.” At this point, payment has not been processed, and the order can still be canceled.

Payment Received

The status of the order remains “Pending” until payment is received. Depending on the payment method, you, may be notified when the transaction is authorized and in some cases, processed. The status of the invoice is now “Processing.”

Order Invoiced

Sometimes an order is invoiced before payment is received. In this example, the invoice is generated and submitted after the credit card payment has been authorized and processed. After the invoice is generated and submitted, a copy is sent by email to the customer.

Order Processing

When the customer logs into his account to check on the order, the status is still “Processing.”

Order Shipped

The shipment is submitted, and packing slips printed. You ship the package, and the customer is notified by email. Congratulations! You’re in business.