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Shipping Labels

You can easily create shipping labels for new and existing orders from the Admin panel of your store.  To create shipping labels, you must first set up your shipping carrier account to support labels. Then, follow the prompts to enter a description of the package and its contents. Magento contacts the shipping carrier, creates an order in the carrier’s system, and receives a shipping label and tracking number for the shipment.An individual order is created for each package shipped. A single shipment with multiple packages receives multiple shipping labels.

You must complete your Store Information before you can create shipping labels.

Step 1: Contact Your Shipping Carriers

Before you begin, make sure that your shipping accounts are set up to process labels. Some carriers might charge an additional fee to add shipping labels to your account. Contact each carrier that you use to activate shipping labels for your store.

FedEx Contact FedEx Web Services regarding their label evaluation process.
USPS Contact uspstechsupport@esecurecare.net to request that API Signature Confirmation V3 be enabled for your live USPS API Access account.
UPS Contact UPS to confirm your account type supports shipping labels. To generate shipping labels, you must use the UPS XML option.
DHL Contact the DHL Resource Center to learn more about their services, or send an inquiry through their Contact Center.


Step 2: Add Shipping Label Support to Each Carrier Account

Follow the instructions provided by each carrier to set up shipping labels for your account. Then, configure your Magento Go store as follows:

UPS

UPS ships both domestically and internationally. However, shipping labels can be generated only for shipments that originate within the United States.

To set up shipping labels for UPS:

  1. From the Admin panel, select System > Configuration.
  2. In the Configuration panel on the left, under Sales, select Shipping Methods.
  3. Click to expand the UPS section. Then, verify that your UPS Shipper Number is correct. Your Shipper Number appears only when United Parcel Service XML is enabled.
  4. When complete, click the Save Config button.

USPS

The United States Postal Service ships domestically and internationally.

To set up shipping labels for USPS:

  1. From the Admin panel, select System > Configuration.
  2. In the Configuration panel on the left, under Sales, select Shipping Methods.
  3. Click to expand the USPS section. Then, do the following:
    1. Verify that the Secure Gateway URL is entered. The correct URL should be entered automatically.
    2. Enter the Password provided to you by USPS.
    3. Set Size to “Large.” Then, enter the following dimensions:
      • Length
      • Width
      • Height
      • Girth
  4. When complete, click the Save Config button.

FedEx

FedEx ships domestically and internationally. Stores located outside of the United States can create FedEx labels for international shipments only.

To set up labels for FedEx:

  1. From the Admin panel, select System > Configuration.
  2. In the Configuration panel on the left, under Sales, select Shipping Methods.
  3. Click to expand the FedEx section. Then, make sure that the following FedEx credentials are correct:
    • Meter
    • Key
    • Password
  4. When complete, click the Save Config button.

DHL

DHL provides international shipping services.

To set up labels for DHL:

  1. From the Admin panel, select System > Configuration.
  2. In the Configuration panel on the left, under sales, select Shipping Methods.
  3. Click to expand the DHL section. Then, do the following:
    1. Verify that the Gateway URL is entered. The correct URL should be entered automatically.
    2. Make sure that the following credentials are complete:
      • Access ID
      • Password
      • Account Number
  4. When complete, click the Save Config button.

Step 3: Create Shipping Labels

Method 1: Create Label for New Shipment

  1. From the Admin panel, select Sales > Orders.
  2. Find the order in the list, and click to open the record. The status of the order must be either “Pending” or “Processing.”
  3. In the upper-right corner, click the Ship button. Then, confirm the shipping information according to carrier requirements.
  4. In the lower-right corner, select the Create Shipping Label checkbox. Click the Submit Shipment button, and do the following:
    1. To add products to the package, click the Add Products button. The Quantity column shows the maximum number of products that are available for the package.
    2. Select the checkbox of each product to be added to the package and enter the Quantity of each. Then, click the Add Selected Product(s) to Package button.
    • To add a new package, click the Add Package button.
    • To delete a package, click the Delete Package button.
  5. When complete, click OK.
  • To cancel an order, click the Cancel button. A shipping label will not be created, and the Create Shipping Label checkbox is cleared.

    Magento now connects to the shipping carrier system, submits the order, and receives a shipping label and tracking number for each package.

    • If the shipping label is successfully created, the shipment is submitted, the tracking number appears in the Shipping and Tracking section of the form, and the label becomes available for printing.
    • If a shipping label cannot be created due to the problems with connection, or for any other reason, the shipment is not submitted.

Method 2: Create Label for Existing Shipment

  1. From the Admin panel, select Sales > Orders
  2. Find the order in the list and click to open the Shipping form. Then, do the following:
    1. In the Shipping and Tracking Information section, click the Create Shipping Label button.
    2. Distribute the ordered product(s) to the appropriate package(s), and click OK.
    3. To review the package information, click the Show Packages button.
  3. Magento now connects to the shipping carrier system, submits the order, and receives a shipping label and a tracking number.

    • If a shipping label for this shipment already exists in the system, it is replaced with the new one. However, existing tracking numbers are not replaced. Any new tracking number is added to the existing one.

Step 4: Print Shipping Labels

Shipping labels are generated in PDF format, and can be printed from the Admin panel. Each label includes the order number and package number.

Method 1: Print Label from Shipment Form

  1. From the Admin Panel, do one of the following:
    • Select Sales > Orders. Find the order in the list, and click to open the record. In the Order View panel on the left, select Shipments. Then, click to open the shipment record.
    • Select Sales > Shipments. Find the order in the list, and click to open the record.
  2. To download the PDF file, go to the Shipping and Tracking section of the form and click the Print Shipping Label button. Depending on your browser settings, the shipping labels can be viewed and printed directly from the PDF file.

    The Print Shipping Label button appears only after the carrier has generated labels for the shipment. If the button is missing, click the Create Shipping Label button. The Print Shipping Label button will appear after Magento receives the label from the carrier.

Method 2: Print Labels for Multiple Orders

  1. From the Admin Panel, do one of the following:
    • Select Sales > Orders.
    • Select Sales > Shipments.
  2. In the list, select the checkbox of each order that has shipping labels to be printed.
  3. In the upper-right corner, set the Actions control to “Print Shipping Labels.”
  4. Click the Submit button.

A complete set of shipping labels is printed for each shipment that is related to the selected orders.

Required Carrier Configuration Settings

Type Package types differ by carrier and method. The default package type for each carrier is initially selected. USPS does not require the package type for domestic shipments.
Customs Value (International shipments only) The declared value or sales price of the contents of an international shipment.
Total Weight The total weight of all products added to the package is calculated automatically. The value can also be changed manually, and entered as pounds or kilograms.
Signature Confirmation Indicates if a signature is required to confirm receipt of the package. Although the options vary by carrier and shipping method, possible values include:
  • Not Required: No delivery confirmation is sent to the store by the shipping carrier.
  • No Signature: A delivery confirmation without a recipient’s signature is sent to the store from the shipping carrier.
  • Signature Required: The shipping carrier obtains the recipient’s signature and provides the store with its printed copy.
  • Adult Required: The shipping carrier obtains the signature of an adult recipient and provides the store with a printed copy.
  • Direct: (FedEx only) FedEx obtains a signature from someone at the delivery address. If no one is available to sign for the package, the carrier tries to deliver the package at another time.
  • Indirect: (FedEx Residential Deliveries only) FedEx obtains the signature of someone, possibly a neighbor or building manager, at the delivery address. The recipient can leave a signed FedEx door tag to authorize the package to be left without anyone present to sign for it.
  • Contents: (USPS only)Select one of the following descriptions of the package: Gift, Documents, Commercial Sample, Returned Goods, Merchandise, Other
  • Explanation: (USPS only) A detailed description of the package contents.

If you use a package type other than the default, or require a signature, the cost of shipping might differ from what you have charged the customer. Any difference in the cost of shipping is not reflected in your store.

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