Sometimes customers need extra help to complete a purchase. For example, suppose your customer has been shopping online, but would rather complete the order by phone. While you’re talking on the phone, she decides that, rather than purchase just one chair, she wants to take advantage of a coupon she just received to purchase an entire living room set. To complete this sale, you must know how to edit the contents of the shopping cart, apply the discount from the coupon, and complete the order from the Admin panel— all while she is on the phone.
You can offer immediate shopping cart assistance to any customer who has registered for an account with your store. The Manage Shopping Cart tool gives you the ability to edit the contents of the customer’s shopping cart directly from the Admin panel of your store. Here are a few of the services you can offer: