Interview with Najee Helwani of SuperCheapCoffeeMachine.com.au
How did you find out about Magento Go?
I found Magento Go through a Google search.
What made you choose Magento Go over other eCommerce platform solutions?
Magento Go was the simplest way to set up a store. With the user manual, you do not have to be tech savvy to set up a fantastic store.
What were your goals with starting your site?
When we launched Super Cheap Coffee Machines it was supposed to be a side business but now we are actually having trouble keeping up with the orders and with the simple integration of live chat, our customer interactions are pushing us to expand.
How has your experience been with Magento Go thus far?
The experience has been one of a kind. I have never experienced the customer service that Magento has to offer. If we have any sort of problem, the simple live chat function on the Magento Go site has always been fantastic in helping us fix it quickly.
What are your goals for the future?
At the moment we are expanding so quickly that we would like to open yet another store and expand the business globally.
What is your favorite thing about Magento Go?
It would have to be the customer feedback. We constantly receive compliments about how easy it is to navigate our site and complete the checkout process. I also like the simplicity of the backend of the site. Processing orders is very simple and creating shipments literally takes only a few clicks. Also creating advertisements is easy to do because there are many acceptable file formats for images. There are no confusing embedding codes needed, you simply insert the advertisement and start selling. I also like the WYSIWYG editor; I could go on all day about how great Magento Go is!
Did you try another platform before? What makes Magento Go different?
Yes we used a couple of different platforms, but there was nothing like Magento Go. No hosting setup or FTP needed. WHAT A PLATFORM!
How has Magento Go impacted your business in terms of sales, conversion rate, etc.?
As mentioned earlier, this was supposed to be a side business but the impact is something we could never have anticipated.
What advice would you give to other small business owners?
The costs of Magento Go are so low, what do you have to lose? If you can create a word document, you can create a store. I have absolutely no IT experience and I was able to create a great looking site all on my own. Magento Go is a fantastic platform.
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